OUR RETURNS PROMISE
International customers can enjoy quick and easy returns with end-to-end tracking through our partner Global-e.
The cost of your return will be deducted from the refund value, charges vary based on region/country and return method selected, and returns are not free.
For more information, please visit Global-e portal by clicking here. You can return items within 30 days from the parcel delivery date. We do not offer exchanges. Please expand "HOW TO RETURN" section below for return instructions and charges.
For returned items, it can take up to 21 business days for the funds to credit back to your original payment method. Please click here for details on the return journey, which will explain all stages. Once you receive an email with refund confirmation, please allow up to 7 working days for your return to be processed, and up to 5 days for your bank to credit your account.
Once your refund is completed, please note that the time it takes to show in your account depends on your card provider and is out of our control.
HOW TO RETURN
To start your return, please follow the instructions here.
To start your return, please head to the Global-e return portal by clicking here. Please enter your order number and email address and follow instructions in the portal.
All available return methods will show after you enter your order number, email, and click on the orange button that says "Next."
We offer express prepaid return service, which costs $20, as well as a range of self-return options, which cost depends on a carrier you'll choose.
FAULTY OR DAMAGED ITEMS
Follow these instructions to open the investigation.
We’re very sorry to hear that your package or item did not arrive in perfect condition. Please click here and follow the instructions to open the investigation.
RETURNS POLICY & EXCLUSIONS
We are happy to refund any unsuitable, unworn items within the 30-day return period. Returned items must be presented in original condition accompanied by the relevant receipt. Items must be returned unused, in perfect condition, and in the original packaging. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
Exclusions.
Items must be returned unused, in perfect condition, and in the original packaging. For hygiene reasons, we are unable to offer you a refund for the following items:
- Earrings
- Pantyhose
- Face Masks
- Lingerie
- Swimwear (where the hygiene strip has been removed)
This does not affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Care team.
Cancellation Right.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 working days after the day on which you received the goods you ordered. Notification of the cancellation must be received in writing within 14 working days, starting from the day after the goods are received. We will refund the cost of the item(s) ordered and, in addition to this, any paid delivery charge. Please note that the delivery charge refund will be to the value of standard delivery (as permitted by law).
FAQs
Please click here for more frequently asked questions.