FREQUENTLY ASKED QUESTIONS
Here you will find answers to your frequently asked questions.
To track your order, please click here.
International Returns
What is your returns policy?
You can return items within 30 days from the parcel delivery date.
How do I return an item?
International customers can enjoy quick and easy returns with end-to-end tracking though our partner Global-e. The cost of your return will be deducted from the refund value, charges vary based on region. Please note we do not accept returns to stores or concession partners. See our Returns page for more details.
We do not accept liability for packages damaged during transit back to us. Please make sure you take care when wrapping items to prevent damage.
Can I exchange an item?
Regrettably, we do not offer exchanges for online returns.
Do I have to pay to return an item?
Yes, we charge for returns. See our Returns page for more details.
What items can I return?
Items must be returned unused, in perfect condition and in the original packaging.
- Earrings
- Pantyhose
- Face Masks
- Lingerie
- Swimwear (where the hygiene strip has been removed)
For hygiene reasons, we are unable to refund the following items:
What do I do if my order is faulty or damaged?
We’re very sorry to hear that your package or item did not arrive in perfect condition. Please click here and follow the instructions to open the investigation.
International Shipping & Delivery
How do I track my order?
For tracking information, please visit Global-e tracking portal here
Do you deliver to my country?
Please click on the flag icon on our homepage to view the full list of countries/locations that we ship to. If you cannot see your country/location listed, then it is likely that we do not currently ship there.
I need to request a change of address
If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same. We cannot change the delivery country/location. Please contact us urgently by clicking here if you need to change delivery address.
Do you deliver to PO Box or BFPO addresses?
Unfortunately no, we are unable to deliver to PO Box or BFPO addresses.
TAXES & DUTIES
If applicable, relevant charges will be calculated at checkout. We guarantee no additional charges on delivery. For more information, please click here to visit the Global-e portal.
REFER A FRIEND / MENTION ME
Do you have a "Refer A Friend" scheme and how does it work?
Yes, we do. If you know someone who would love Hobbs as much as you do, then please spread the word. As a thank you, we'll give 25% off your next full price purchase and your friend can enjoy 25% off their first order. You can recommend us by link, email, Facebook, Twitter, and other social channels.
For more details, view our Refer A Friend scheme.
I’ve referred a friend, how do I know whether they’ve bought anything and whether I’ve got a reward?
That's great, thank you very much! You’ll receive an email as soon as any rewards are coming your way. It will be from refer-a-friend@mention-me.com because Mention Me is the company who manages our Refer A Friend scheme. You may want to add the email to your contacts, to make sure it reaches your inbox.
You can also check the status of your referrals on your dashboard. You'll find the link to your dashboard at the bottom of the email you received when you signed up to the scheme
SIZING
How do I know which size to choose?
Please click here to visit our handy Size Chart. It will help you find the perfect fit, whether you're shopping for clothing, shoes or belts.
What measurement is "length" referring to on the garments under "Info & Care"?
- Dresses – Nape of the neck to the hem, down the center of the back.
- Coats and jackets - Nape of the neck to the hem, down the center of the back.
- Tops – Nape of the neck to the hem, down the center of the back.
- Knitwear – Nape of the neck to the hem, down the center of the back.
- Skirts – Natural waist to hem.
- Pants – Inside leg.
To clarify, "length" in the "Info & Care" section of our product pages, refers to these measurements (unless otherwise stated):
MY ACCOUNT & NEWSLETTER SUBSCRIPTIONS
What is the benefit of creating a Hobbs account?
By creating an account, we will store your details to make checking out quicker and easier next time you shop with us. You will also be able to view your purchase history in your My Account section, and create a Wishlist with us. By logging in, you may on occasion activate personalized discounts and information just for you.
We always treat your data with the utmost care, and to read more about this please visit our Privacy Policy.
How do I log into My Account?
Simply click on the “person” icon at the top right of the website. Alternatively, you will be prompted to sign in during the checkout process.
What happens if I forget the password to My Account?
Firstly, don't worry! All you need to do is reset your password and wait for the email with instructions.
If I have a Hobbs Account, am I automatically signed up to newsletters/emails?
No. In order to receive our emails, you must subscribe. You can do this by logging into your account and amending your preferences, or by signing up to email here or via the link in the footer of our website.
How do I subscribe or unsubscribe from your mailing list?
To sign up for emails, texts or post from Hobbs, click here. As a subscriber, you'll be the first to hear about our latest offers, news, and style inspiration. Or if you have a Hobbs account, simply sign in and go to Preferences where you can update how you'd prefer us to contact you.
We hope that you won't want to leave our mailing list. But if you do, look out for the "Unsubscribe" or opt out links on communications from us.
What is the benefit of signing up to Hobbs emails?
We believe your loyalty should be rewarded with exclusive offers and benefits, all year round. From sale previews to in store events and a free birthday treat, you'll feel like our number one priority.
OTHER
Complaints Policy
We have full confidence that you’ll be happy with the products and services we provide. However, we appreciate that in some cases, things don’t always go to plan. Here at Hobbs, we love to hear your feedback, so should you find any issues with your purchase, or feel that our service could be improved, please contact us so we can put this right.
Our Customer Care Team are here to help Contact Form .
