PRODUCT CARE

Follow our tips on caring for garments made from natural fibre fabrics.

• All natural fibres can shrink. Washing or drying at excessively hot temperatures will cause shrinkage.
• Never use a hot iron directly on wool. To avoid glazing, we recommend using a damp pressing cloth.

Pilling

Pilling happens when fibres gather into small balls, or bobbles, on the surface of natural fibre fabrics like wool. Because this occurs through general wear, it cannot be prevented but garments can look as good as new when pilling is removed with a shaver or a comb.

Merino Wool

Always check the care label of your merino wool garments for instruction on how to launder, dry and iron them. Here are our tips for taking care of merino wool:

• Always wash at the temperature stated on the care label. Washing merino wool garments at excessively high temperatures can result in shrinkage of the garment and distortion to the knit.
• Iron merino wool on the reverse with a medium hot iron, using a damp pressing cloth to prevent shiny marks forming.
• It is best to pack your merino wool away, especially between seasons, to protect it from moths. As they can create small holes in the garment. Placing a lavender bag near the garment may also help deter moths.

Hang garments on a good wooden hanger when not in use. When wet, allow to dry naturally, away from direct heat. Leather and suede garments must not be dried in front of the fire or by hanging them over a radiator.

General care

We use only the highest quality leathers, suede and other materials to produce our footwear. Slight marks and variations in colour and texture are an inherent characteristic of leather which will develop during wear. It shouldn't be mistaken as a fault and rather part of the unique appeal of leather. To help maintain the appearance and to prolong the life of your shoes, they should be cared for with the right products. Always test a small, non-visible area first.

Leather Soles

Due to the porous nature, a leather sole will absorb some water. For this reason, we do not recommend that they should be worn in very wet conditions. A leather sole will wear away (even under normal conditions) making it necessary to resole regularly. Leave wet shoes to dry naturally (never dry by artificial heat). The use of a shoe tree will help maintain the shape of your shoes.

Leather Shoes

Dust and dirt should be removed prior to cleaning with neutral leather cream.

Embellished Shoes

Particular care must be taken while wearing embellished shoes. Beads and crystals may be lost or damaged if caught or snagged and this is not considered a fault.

Suede Shoes

Dust and dirt should be removed before cleaning. A crepe brush should be used to remove any marks in the suede. Suede is a natural dyed product and cannot be entirely colourfast. Some loss of colour may be experienced during wear.

Heels

Top pieces on heels are a replaceable component. Do not allow them to wear down. They should be replaced regularly by a good cobbler. Thin and delicate heels must be worn with extra consideration. Wearing shoes on very uneven, abrasive surfaces or when driving may weaken the shoes and could spoil the leather sole or intricate components.

Animal Print (Hair On Cowhide Upper)

Hair on the leather varies in length and direction. Colour can also vary within the product because the dye reacts differently in different parts of the skin. Hair loss will occur if continual rubbing is experienced on the surface of the product e.g. the back of shoes while driving. Clean with a soft, slightly damp cloth.

Fabric Shoes

Dust and dirt should be removed prior to cleaning with a rubber brush or fabric foam cleaner. Fabric shoes are not ideal for use in wet weather.

General care

Please take care not to overfill your handbag as it may lose its shape and damage the handles.

Embellishment

Bags embellished with beads and sequins are especially delicate. Please take particular care when wearing them as scuffing may damage them.

Drying

Leave wet handbags to dry naturally, never use artificial heat. Stuffing with newspaper will help maintain the shape of your bag whilst drying.

Fabric Handbags

Dust and dirt should be removed prior to cleaning with a rubber brush or fabric foam cleaner. Fabric bags are not ideal for use in wet weather.

Animal Print (Hair On Cowhide Upper)

Hair on the leather varies in length and direction. Colour can also vary within the product because the dye reacts differently in different parts of the skin. Hair loss will occur if continual rubbing is experienced on the surface of the product. Clean with a soft, slightly damp cloth.

Suede Handbags

Dust and dirt should be removed before cleaning. A crepe brush should be used to remove any marks in the suede. Suede is a natural dyed product and cannot be entirely colourfast. Some loss of colour may be experienced during wear.

Leather Handbags

Dust and dirt should be removed prior to cleaning with neutral leather cream.

Patent Handbags

Clean with a soft, slightly damp cloth.

Other Materials

Materials such as cork and wood naturally absorb water so should not be worn in very wet conditions.

Fabric Belts

Dust and dirt should be removed prior to cleaning with a rubber brush or fabric foam cleaner. Fabric belts are not ideal for use in wet weather.

Animal Print (Hair On Cowhide Upper)

Hair on the leather varies in length and direction. Colour can also vary within the product because the dye reacts differently in different parts of the skin. Hair loss will occur if continual rubbing is experienced on the surface of the product. Clean with a soft, slightly damp cloth.

Suede Belts

Dust and dirt should be removed before cleaning. A crepe brush should be used to remove any marks in the suede. Suede is a natural dyed product and cannot be entirely colourfast. Some loss of colour may be experienced during wear.

Leather Belts

Dust and dirt should be removed prior to cleaning with neutral leather cream.

Other Materials

Materials such as cork and wood naturally absorb water so should not be worn in very wet conditions.

• Always leave at least 10cm between burning candles.
• Keep away from draughts and flammable materials.
• Liquid used for diffusers is flammable, so please take care.
• Do not place diffusers on or near any varnished or plastic surfaces which may be damaged by perfume oils.
• Keep out of reach of children and pets.
• Never leave a burning candle unattended.
• Never touch or move a burning candle.
• Do not place a candle near a heat source.
• Trim the wick 1cm before relighting.
• Do not burn a candle below 2cm from base.
• Keep the wax pool clear of matches and other debris to avoid flaring.
• Always snuff out the flame, do not blow it out.
• Place candle in an upright position and burn on a suitable surface.
• To maximise burning time for candles light for 4 hours only.

Sterling Silver

Silver reacts with hydrogen sulphide that's present in the air, so silver sulphide (tarnish) can form. This is easily removed by cleaning with a quality silver proprietary polish. Use a soft clean cloth as abrasive materials will scratch the soft surface of the silver.

Gold

Most gold jewellery can be maintained with a non-abrasive cleaner. Avoid exposing gold jewellery to household bleach, which will quickly cause gold to discolour. Store gold jewellery in a suitably lined box or pouch.

Costume Jewellery

• Jewellery should not be worn when in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering. Chlorine, detergents, oils and perfumes can all cause tarnishing and damage.
• Make-up, perfume and hairspray all contain chemicals which may dull the finish of jewellery.
• Gently wipe jewellery clean with a soft cloth after each wear to remove any make-up.
• Always dry jewellery thoroughly after exposure to water. The moisture can cause tarnishing and affect the performance of clasps.
• Coil your necklaces to prevent damage in storage.