DELIVERY AND COLLECTION

Where do we deliver to?

We deliver to over 200 countries. Regrettably, we do not deliver to PO BOX or BFPO addresses.

We have teamed up with Global-e – the world’s leading platform accelerating and enabling seamless shipping and delivery experience for international shoppers – which allows us to offer a fast and secure local market experience. Please click here for more information.

All parcels are shipped directly from our warehouses in the UK, therefore some orders may be liable for custom duty and local sales taxes, which – if applicable –will be calculated at checkout. We guarantee no additional charges on delivery. For more information, please visit Global-e portal here for more information.

What if my order is delayed?

We always aim to deliver your order within timeframe specified to ensure seamless shopping experience, however there may be instances of delays that are, unfortunately, beyond our control. In such cases, delays to your order will be communicated by our carrier – DHL.

What if my order was dispatched, but never arrived?

If there has been no update on the tracking information for more than 5 business days, please click here, scroll down, and click on "Contact Us" button to open the investigation.

What if I didn't receive a dipatch confirmation email?

It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for shipping. Once your order ships, you should be sent an auto-email containing tracking information. However, if you haven't received such email after 4 business days, please click here, scroll down, and click on "Contact Us" button to open the investigation. If for any reason it is determined the parcel is lost in transit, you will be issued a full refund.

How do I track my order?

Once your order has been dispatched, Global-e will send you a shipment confirmation email with tracking details, or you may track your order by using the Global-e shipping portal by clicking here.

WHAT HAPPENS IF I ORDER MORE THAN ONE ITEM?

Please note, Global-e may send your order in multiple parcels in order to get your items to you as quickly as possible. In this case, you will be provided with a separate tracking number for each delivery.

ARE THERE ANY COUNTRY EXCLUSIONS?

We're currently not able to offer shipping to the following countries: Iran, North Korea, Syria, Cuba, Russia, Afghanistan, Belarus, Burundi, Cambodia, the Central African Republic, the Democratic Republic of Congo, Eritrea, Ethiopia, Republic of Guinea, Republic of Guinea-Bissau, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Somalia, South Sudan, Sudan, Ukraine, Venezuela, Yemen, Zimbabwe.