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Delivery & Returns
Terms & Conditions
Privacy Policy
Contact Us

DELIVERY & RETURNS

US Standard Delivery

$10

Up to 8 working days

COVID-19 Update.

We deliver to the United Kingdom, the Channel Islands, the Republic of Ireland and over 50 international destinations. Full delivery information and the list of countries we deliver to is available on our About Delivery page.

These terms and conditions ("Terms and Conditions") apply to all orders for items which you, acting in your individual capacity as a consumer ("you") place with us Hobbs Limited, trading as Hobbs ("we" "us" or "our"):

online using the website which we operate from the URL: "www.hobbs.com" and other URLS from time to time ("Website"); or
by telephoning our Customer Services helpline.

If you are a trade buyer or acting in the course of a business please contact our Customer Services team.

For legal reasons, we can only sell items via this website or by telephone to individuals aged 18 or over. If you are under 18, you must involve a parent or guardian when placing orders online using the website or by telephone.

This website is for use only by individuals who access it from within the United Kingdom, the Republic of Ireland, the Channel Islands or the Isle of Man. If you choose to access the Website from locations outside these territories, you are responsible for compliance with local laws if and to the extent they apply.

Customers placing orders for deliveries outside of the UK should note our specific terms and conditions for International Deliveries and Returns outlined in section 3.

We are an English registered company and this website and the information and marketing materials contained on it are provided in the English language only. If you do not understand all or any part of these Terms and Conditions, you may not place orders using this website. Please contact our Customer Services team.

accepting these terms and conditions

Before placing your order, please read carefully these Terms and Conditions, our Privacy Policy, Website Conditions of Use and other policies we may notify you of. You should print or download copies for your future reference. Together they constitute the entire agreement between us. You accept and agree to be bound by these Terms and Conditions and the other terms and conditions referred to above when:

In the case of online orders, you click the "accept" button; or
In the case of telephone orders, you confirm to a member of our Customer Services team that you agree to be bound by them.

Nothing in these Terms and Conditions impinges on your statutory rights either as a consumer or otherwise.

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delivery options & charges

Please refer to our about delivery page.

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international deliveries and returns

VAT and duties

All prices of items ordered are inclusive of UK VAT where applicable and we cannot refund any VAT charges.

All international orders will be subject to import taxes, fees, levies or other charges which are the sole responsibility of the purchaser, or the recipient of the purchase if different. Please note this does not apply to the United States of America or Ireland.

It is your responsibility as purchaser and importer that any products ordered comply with local import regulations and that there are no restrictions which may affect receipt of your order.

We strongly recommend that purchasers establish the likely charges applicable in the country of destination before placing an order. Please ensure the recipient is aware that they will be liable for those charges.

International Returns

If an item you have purchased is unsatisfactory, you can return it within 1 month of receipt for refund of the cost of your goods, following the instructions enclosed with your order.

The goods are sent to us at your own cost and risk and we therefore recommend you choose a registered or trackable postal service. We are not liable for returned goods which are not received. Items must be returned in perfect condition.

In the rare event that the goods you receive are faulty or not as ordered, please contact our Customer Services team to arrange replacement or reimbursement.

International Order Cancellations

An EU customer has the right to cancel an order provided that you notify us in writing no later than 14 working days after the day on which you receive the goods.

This legal right does not apply to non-EU customers. In both cases customers should follow the International Returns process for reimbursement.

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what is your return policy?

If you are unsatisfied with your purchase, you are welcome to return any items ordered (with the exception of items listed below and Hobbs Gift Cards and vouchers) within 1 month, beginning the day your parcel is received. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Refunds will be processed within 7 days of receipt into our distribution centre. Please note that it may take up to 5 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process. Refunds will be processed in the original currency in which the purchase was made.

For reasons of hygiene, we regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:

Earrings which have been removed from their packaging
Tights
Face Masks
Lingerie
Swimwear where the hygiene strip has been removed

We are also unable to refund Hobbs gift cards

This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.

Paypal orders

Orders paid for via PayPal can be returned by freepost, or at any standalone store (excludes concessions) when you use the PayPal app to generate a unique barcode, for a refund to your PayPal account.

All refunds will be made in the currency used for the original purchase.

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vat and duties

All prices of items ordered are inclusive of UK VAT where applicable and we cannot refund any VAT charges.

All international orders will be subject to import taxes, fees, levies or other charges which are the sole responsibility of the purchaser, or the recipient of the purchase if different. Please note this does not apply to the United States of America or Ireland.

It is your responsibility as purchaser and importer that any products ordered comply with local import regulations and that there are no restrictions which may affect receipt of your order.

We strongly recommend that purchasers establish the likely charges applicable in the country of destination before placing an order. Please ensure the recipient is aware that they will be liable for those charges.

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together with hobbs

These terms and conditions ("Terms and Conditions") govern participation in the Hobbs Limited ("Hobbs", "we", "us" or "our") 'Together with Hobbs loyalty scheme ("Loyalty Scheme"), the collection and use of the Loyalty Scheme benefits ("Benefits") and any offers associated with the Loyalty Scheme. The Terms and Conditions set out the terms of the agreement between us and the Members (as defined below)

1. MEMBERSHIP OF THE LOYALTY SCHEME

Membership of the Loyalty Scheme is open to all United Kingdom and Republic of Ireland residents aged 18 or over. We reserve the right to remove any member from the Loyalty Scheme for any good reason.

In order to register as a member of the Loyalty Scheme ("Member", "you" or "your"), applicants must provide a valid email address to us either in store or online and have opted-in to receive regular email communications from Hobbs. If applicants do not opt-in to receive regular email communications from Hobbs, applicants will not be entitled to receive Benefits or otherwise be a Member. If an applicant has previously signed up to be a Hobbs member either online or in store and has not opted-in to receive regular communications from Hobbs, applicants may opt-in in store or via their account online.
2. MEMBERSHIP OF THE LOYALTY SCHEME DURING A PROMOTION

In order to take advantage of offers during a sign up promotion, you must register as a member of the Loyalty Scheme ("Member", "you" or "your") and applicants must provide a valid email address and one other contact method of choice (postal address or telephone number) to us either in store or online and have opted-in to receive regular communications from Hobbs. If applicants do not opt-in to receive regular email and either postal OR telephone communications from Hobbs, applicants will not be entitled to receive Benefits or otherwise be a Member.
3. BENEFITS

We will communicate details of any Benefits to Members via the email addresses provided by Members to Hobbs. Members are responsible for providing valid and up-to-date email addresses. We will not be responsible for any lost, delayed or undeliverable email communications.

Benefits shall be determined by us from time to time and we reserve the right to change the Benefits and/or withdraw all or any of the Benefits from any individual Member (for any good reason), or all Benefits entirely, at any time. We will endeavour to provide advance notice of any such changes, where possible.

Benefits may include the following
:
4. BIRTHDAY GIFT

We will use reasonable endeavours to send Members, who provide their full date of birth when prompted via email communications from Hobbs or via the 'My Account' page on the Website (as defined in the Website Terms and Conditions), an email during the month of their birthday from Hobbs containing details of a gift which they may redeem (the "Gift"). Once Members have received this email, they may claim their Gift.

Members who receive a Gift must collect their Gift within thirty (30) days of the date of the email from Hobbs at any of the following stores:
- any of our standalone stores in the United Kingdom; or
- any of Hobbs concessions at:
- House of Fraser
- Fenwicks;Jarrolds
- Arnotts
- Voisins
- Elys
- Bentalls
- Williams & Griffin
Please note that Gifts are not available to collect in John Lewis concessions. For a full list of stores, please use our store finder.

Members must show a hardcopy or electronic copy of the email confirming the Gift in the relevant store as set out above to redeem the Gift. No purchase is necessary and Gifts are subject to availability. Members will only be entitled to one (1) Gift per calendar year.

For the avoidance of doubt, Gifts are:
- to be determined by us in our sole discretion
- subject to availability
- cannot be exchanged or refunded for cash; and
- not to be resold, transferred or assigned.
Gifts may be changed by us at any time and we will endeavour to provide advance notice of any such changes, where possible.
5. PROMOTIONAL OFFERS

From time to time, we may notify Members of special promotional offers and events (including sale previews). These offers may run alongside promotions in our standalone stores or at one or more of our partner department stores, as notified to Members via email or in store.
6. IN STORE EVENTS

We may send Members invitations to special events in their local store in addition to new store openings nearby to Members' local stores. All event details (including any accompanying special offers) are to be determined by us at our sole discretion.
7. YOUR INPUT

From time to time, we may ask for feedback from our Members via email and/or select Member(s) on a random basis to be invited to attend a Hobbs customer forum at our head office and/or such Members' local store(s). Members invited to provide feedback on our service, product, marketing via email may be entered into a prize draw, details of which will be provided to Members in the email.
8. REDEMPTION OF BENEFITS

Members will be notified of Benefits via email and so Members should ensure that Hobbs is designated as a 'safe sender' on their email systems.

Benefits are valid until the date specified by us in the relevant email communication to Members and must be redeemed by such date. Benefits are to be redeemed in any one of the stores listed in section 2 of the Terms and Conditions, above. The redemption of a benefit is subject to: these Terms and Conditions; the Website Terms and Conditions (if applicable); and any further terms and conditions advised at issuance.

No cash alternative will be available and Benefits cannot be used in conjunction with any other offer or discount. Benefits cannot be re-sold, transferred or assigned.

Benefits will be offered to Members regardless of spend with Hobbs.
9. FURTHER INFORMATION

If you require any further information about the Loyalty Scheme, please refer to our Frequently Asked Questions section of our Website or contact our 'Together with Hobbs customer service team (together@hobbs.co.uk) for a response within 72 hours.
10. DATA PROTECTION

We treat your right to privacy very seriously. We have set out all you need to know about how we protect any information you provide when communicating with us, including when you visit our Website, in our Privacy Policy.

Any information provided to or gathered from our Website or instore in the course of providing services to you is controlled by us, Hobbs Limited (trading as Hobbs). We are registered in England (Company number: 01577740) and our registered office is: Milton Gate, 60 Chiswell Street, London, EC1Y 4AG, United Kingdom. Our VAT Number is 393 824 029. We are registered with the Information Commissioner in accordance with the Data Protection Act 1998, Data Protection Registration no.Z4850415. Hobbs is a registered trademark of Hobbs Limited. When you sign-up to the Loyalty Scheme, we may ask you for certain information and you may submit personal data to us (for example, your name, date of birth, phone number, postal address, email address, contact and bank/credit card details). We collect and use this information as outlined in our existing Privacy Policy

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colours, sizes and specifications

We make every effort to display the colours, sizes and specifications of items available on the Website as accurately as possible. The colours you see will however depend on the resolution of your monitor. We cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the sizes and specifications of items displayed on our Website without prior notice. We cannot guarantee that a particular colour, size or specification of an item will be available. A member of our Customer Services team will contact you if the item you have ordered is no longer available.

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placing orders

When you order items online for the first time, you will need to register with us by setting up an account. This is for security reasons. It also avoids you having to re-enter your details when you place subsequent orders. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being or are likely to be used in an unauthorised way.

Please ensure the details you provide us with on registration are correct and complete and inform us promptly of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.

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prices

We accept payment online in the following currencies: Pounds Sterling (£GBP), Swedish Kroner (SEK), Euro (EUR), US Dollars (USD), Hong Kong Dollars (HKD) and Australian Dollars (AUD).

Your order will be invoiced in the currency you selected on the website at the time of purchase. The price of the items will be in line with the price displayed on the website when you placed your order. Prices displayed on the Website include United Kingdom Value Added Tax (VAT) which will be charged at the current rate as shown on the online order form (or if you are placing your order by telephone, as advised by our Customer Services team). Delivery and packaging is charged extra unless otherwise stated. Details of our delivery charges can be found in the Delivery section of these Terms and Conditions.

If you choose to purchase items from us online or by telephone using a payment card for a foreign currency denominated account, the exchange rate will be that applied by the relevant payment scheme at the time of processing the transaction.

Although we try to ensure that all prices on the Website are accurate, errors may sometimes occur. If we discover an error in the price of items you have ordered we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

Prices displayed on the Website apply to online and telephone purchases only. They are not indicative of the price of identical items purchased in our standalone Hobbs® stores, Hobbs® concessions within department stores or by any other means. We reserve the right to update prices displayed on the Website from time to time.

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The Contract between us

When you place an order to purchase items using the Website or by telephone this is an offer by you to us to purchase those items. We only accept your order when we have confirmed availability and have processed the payment on your credit card successfully. The contract between us is formed at the point we accept your order. See the Acceptance of Online Orders and Acceptance of Telephone Orders sections below for further details. If an item within your order is not available we will contact you. Where possible we may offer you a substitute item. Please see the Availability and Substitution section below.

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Acceptance of online orders

We acknowledge receipt of orders which you submit using the Website by sending you an email summarising the details of your order ("Online Order Receipt"). We accept your order for an item when we send you an email confirming that we have dispatched the items in your order ("Online Order Dispatch Note"). For orders placed online using this Website the contract between us is formed at the point we send you the Online Order Dispatch Note for those items detailed in the Dispatch Note email. If your order contained a number of items and the email mentions only some of them, those items which have yet to be dispatched to you do not form part of that contract. Included in the Dispatch Note email is an order reference number that will enable you to track the progress of your order.

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Acceptance of telephone orders

When you place your order by telephone, you will be given a customer reference number as acknowledgement of your order. It will enable you to track the progress of your order. We accept your order for an item ordered by telephone at the point of dispatching that item to you. Please note that we do not accept payments using a gift card via telephone orders.

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Availability and substitution

We accept orders for items subject to availability. If for any reason the items you ordered are no longer available we will at our discretion either:- offer you an alternative item of equivalent quality and price (where this is possible); or- cancel the item from your order and where payment has already been deducted from your account, give you a full refund in respect of that item.

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Payment

You may pay for your order by supplying your credit or debit card details, or using a Hobbs Gift Card. We accept payment using the following card types: Visa, Maestro, MasterCard, American Express and Hobbs Gift Card. In the case of online orders, you supply these details in the secure online order form. In the case of telephone orders, you supply these details to a member of our Customer Services team. For orders placed online, we also accept payment by Paypal. We regret that we cannot accept cheques, cash or Hobbs Gift Vouchers as payment online or by telephone. Hobbs Gift Cards may be purchased and redeemed online when paid for in £GBP. They can also be used at any Hobbs standalone UK store or outlet (i.e. excluding those found within department or independent stores). Please note that Hobbs Gift Cards cannot be returned for a refund or exchanged for cash and cannot be purchased when paying in Swedish Kroner (SEK). Receipt of your credit or debit card details and debit of payments does not constitute our acceptance of your order. Acceptance of your order occurs in the case of online orders when we send you the Online Order Despatch Note email or in the case of telephone orders, at the point we dispatch the items (see The Contract Between Us section above). You are responsible for ensuring the email address and other contact details you provide to us are correct. We will not be responsible if you do not receive the Despatch Note email or other confirmation from us where the details you have supplied are incorrect or in the event of communication system failures outside our control.

Please note that we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Privacy Policy.

Unless we are fraudulent or negligent, we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

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risk and title

Risk in the items will pass at the time the items are delivered. Ownership of items delivered will only pass when we receive payment in full of all sums due in respect of the items (including packing and delivery costs). If we do not receive payment in full we may, without prior notice, claim from you any items that have been delivered.

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cancellation right

Under the distance selling regulations, you have the legal right to cancel your order within 14 working days of receipt of the goods (with the exception of certain items - see 'Items which by their nature cannot be returned').

If you are unable to return the goods to us before the 14 day period has expired, you need to notify us of your intention to cancel, this must still be within the 14 day period. For your convenience, you can contact customer services here.

For details of how to exercise this right please see sections 15 and 16 below.

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items which by their nature cannot be returned

For reasons of hygiene, we regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:

Earrings which have been removed from their packaging
Tights
Face Masks
Lingerie
Swimwear where the hygiene strip has been removed

This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see the Faulty or Damaged Items section below) or if they are items that you have been sent in error.

Please also note, that we do not offer refunds on the purchase of Hobbs Gift Vouchers or Hobbs Gift Cards.

If you have any questions please contact our Customer Services team.

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return conditions

If you are unsatisfied with your purchase, you are welcome to return any items ordered (with the exception of the items listed above) within one month, beginning the day after your order is delivered. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Please note that returns are processed within 14 days of receipt into the distribution centre.

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Return process

Please refer to our returns policy.

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Faulty or Damaged items

If the items you ordered are damaged or faulty upon receipt, provided you inform our Customer Service team within 30 days of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault), we will send replacements or offer you a refund. We ask that you return the damaged or faulty items to us by registered post - we will reimburse the reasonable costs you incur in doing so (we ask that you send us copies of the supporting receipts). Refunds will be credited to the payment method used to make the original purchase.

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retailadr

In the event you have a complaint regarding a product or service purchased from Hobbs, please contact us at customerservices@hobbs.co.uk.

In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them.

RetailADR 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP

Web: www.cdrl.org.uk Tel: 0203 137 8268

Alternatively, if your complaint is regarding goods or services purchased from Hobbs.co.uk, and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr

Please note, following submission of your complaint on the EU platform, you will be directed to Retail ADR. You may therefore refer your complaint directly to them.

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Gifts

When in line with the above terms in the event that a recipient of a gift item wishes to return that item, we will be happy to issue a gift card to the appropriate value of the gift or exchange the item in any standalone Hobbs store. Please note that we are unable to offer this service at Hobbs concessions within department stores or other outlets.

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Gift cards

Once purchased, the Hobbs Gift Card can be redeemed and topped up in Hobbs UK standalone stores and outlets. It can also be redeemed on hobbs.com where full or part-payment is possible. Unfortunately, the Hobbs Gift Card cannot be used in concessions, independent boutiques or franchise partners and cannot be exchanged for cash or vouchers. No change will be given for part-payments and any remaining balance may be applied to future purchases.This card will expire 24 months from the last date of use and must be retained should you wish to return any purchases.

You can check the balance of your gift card at any time in store or online. To check online click here, login and click gift cards in the dashboard.

If you require a gift card with a cash amount not available on our website please contact Customer Services by email at customerservices@hobbs.co.uk and they will be happy to help you.

Use of the Hobbs Gift Card constitutes acceptance of these terms and conditions.

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Privacy and communications

When you place orders, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Policy. To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the Website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications be in writing.

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losses

We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract between us for the sale of items was formed (see "The Contract Between Us" section above). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our appointed sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Terms and Conditions excludes or limits our liability to you for personal injury or death caused by our negligence.

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Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

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alterations to this website and terms & conditions

We reserve the right at any time to make changes to the Website, these Terms and Conditions, the Website Conditions of Use, Privacy Policy and such other policies as we may notify you of from time to time. You will be subject to the policies and terms and conditions in force at the time you order items using the Website or by telephoning our Customer Services team. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, they will be deemed severable and will not affect the validity or enforceability of the remaining terms and conditions.

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Waiver

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

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governing law and jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

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customer events

1. Events will be responded to within 72 hours of booking by a member of the Hobbs store team (for online bookings).
2. A minimum of 8 persons aged 18 years or over must attend the event in order to qualify for the £50 gift card. Should fewer than 8 persons attend then the host will lose the gift card. This decision will be made by the Store Manager at your event.
3. The discount is valid on full-priced purchases only on transactions made during the event. The discount cannot be used before or after the event.
4. The discount cannot be used in conjunction with any other offer or promotion.
5. There is no cash alternative for the £50 gift card or 20% discount.
6. Hobbs reserves the right to amend or withdraw the discount at any time.

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further information

Please refer to the Frequently Asked Questions section of the Website or contact our Customer Services team:

Tel: 020 3095 3939

Fax: + 44 (0)20 3440 2198

Email: customerservices@hobbs.co.uk

Hobbs Limited, Customer Services

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marketing communications from hobbs

If you have consented during our order process, or by providing your details on our web sign-up page or in one of our stores, we may send you updates and information by post and/or email. These may include joint promotions with our business partners, but we will not share your information with them. If you no longer want to receive such offers, please send us a message at privacy@hobbs.co.uk

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checkout assistance communication from hobbs

We may send an email if you put an item/s in your basket, but leave the site while you are logged into your account. These emails are not promotional emails. They should assist you in your checkout. Therefore, if you unsubscribe from the checkout assistance emails you will not be automatically unsubscribed from the Hobbs Marketing communications. This would need to be done separately.

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free delivery on orders over £150

The promotion will automatically apply when one or more items have been added to your basket, with the value of £150 or more
The offer is not valid on outlet items. However, if one full price item is added to your basket, along with an outlet product, the discount will apply
This is a temporary promotion only. Once the offer has finished, delivery prices will return to previous levels and therefore will increase
The promotion cannot be used in conjunction with any other offer
This promotion is valid for UK orders only

promotions and discount codes

25% Off Everything

1. 25% off all Full Price items or an Extra 25% off all Sale items. Offer valid from 17th September 2024 until 29th September 2024(the "Offer"
2. The Offer is automatically applied to all applicable products.
3. The Offer is not transferable, there is no cash alternative and is valid for one transaction only.
4. The Offer cannot be used in conjunction with any other offer or promotion.
5. The Offer is available online at Hobbs.com and in standalone stores from 30th May. It cannot be used in concessions or in Hobbs outlet stores.
6. Hobbs Limited reserves the right to amend these terms and conditions or withdraw the promotion as necessary.
7. Our full Returns and Delivery Policy applies, please refer to these policies for full details.
8. Nothing in these terms and conditions shall affect your statutory rights.
9. The Offer shall be governed in accordance with the laws of England and Wales.

10% Welcome Offer

1. The welcome offer is for customers who newly sign up to receive our newsletter and excludes customers who are already opted in to receiving emails from Hobbs.
2. 10% discount available on a single full price purchase exclusions apply (the “Offer”).
3. The Offer is not transferable, there is no cash alternative and is valid for one transaction only.
4. To redeem the Offer simply use the promo code as listed on your email in your shopping bag online or show your welcome email in store.
5. The Offer cannot be used on any sale, reduced items or in conjunction with any other offer or promotion, and is not valid for gift card purchases.
6. The Offer is available in Hobbs standalone stores and online at Hobbs.com only and cannot be used in concessions or in Hobbs outlet stores.
7. Hobbs Limited reserves the right to amend these terms and conditions or withdraw the promotion as necessary.
8. Our full Returns and Delivery Policy applies, please refer to these policies for full details.
9. Nothing in these terms and conditions shall affect your statutory rights.
10. The Offer shall be governed in accordance with the laws of England and Wales.

15% NHS Staff / Blue Light Card Discount

1. 15% discount available on any full price purchases online exclusions apply (the “Offer”).
2. The Offer is not transferable and there is no cash alternative
3. To redeem the Offer simply use the promo code in your shopping bag online.
4. The Offer applies to all items, excluding limited edition products.
5. Any items added to your “Want It” wish list that are not available within the Offer dates will not be eligible using the promo code listed on your voucher.
6. The Offer cannot be used on any clearance or reduced items, or in conjunction with any other offer or promotion, and is not valid for gift card purchases.
7. Hobbs Limited reserves the right to amend these terms and conditions or withdraw the promotion as necessary.
8. Our full Returns and Delivery Policy applies, please refer to these policies for full details.
9. Nothing in these terms and conditions shall affect your statutory rights.
10. The Offer shall be governed in accordance with the laws of England and Wales.

Customer Offer - £20 Off Anything Birthday Offer when you spend over £20 (Online Use Only) - UK ONLY

1. The offer is valid until 1 month after receiving this email.
2. Discount only valid on the Hobbs UK website or hobbs.com.
3. This is a temporary promotion only.
4. The offer is exclusive to you and is non-transferable.
5. This discount cannot be used on any sale,reduced items or limited edition collection, or in conjunction with any other offer or promotion.
6. There is no cash alternative; one voucher per customer and it is valid for one transaction only.
7. Hobbs Ltd reserves the right to amend these terms and conditions or withdraw the promotion as necessary due to circumstances beyond its control.
8. The discount is not valid for gift card or voucher purchases.
9. These terms and conditions strictly apply.
10. Nothing in these terms and conditions shall affect your statutory rights.
11. The Offer shall be governed in accordance with the laws of England and Wales.

Prospect offer - £20 off when you spend £100* Birthday offer (Online Use Only) - UK ONLY

1. The offer is valid until 1 month after receiving this email.
2. Discount only valid on the Hobbs UK website or hobbs.com.
3. This discount applies to full price orders over £100 only.
4. This is a temporary promotion only.
5. The offer is exclusive to you and is non-transferable.
6. This discount cannot be used on any sale, reduced items or limited edition collection, or in conjunction with any other offer or promotion.
7. There is no cash alternative; one voucher per customer and it is valid for one transaction only.
8. Hobbs Ltd reserves the right to amend these terms and conditions or withdraw the promotion as necessary due to circumstances beyond its control.
9. The discount is not valid for gift card or voucher purchases.
10. These terms and conditions strictly apply.
11. The Offer shall be governed in accordance with the laws of England and Wales.

Birthday Offer: 25% Off Full Price Items - Ireland & Rest Of The World

1. The offer is valid until 1 month after receiving this email.
2. Discount only valid on the Hobbs website.
3. This is a temporary promotion only.
4. The offer is exclusive to you and is non-transferable.
5. This discount cannot be used on any sale or reduced items, or in conjunction with any other offer or promotion.
6. There is no cash alternative; one voucher per customer and it is valid for one transaction only.
7. Hobbs Ltd reserves the right to amend these terms and conditions or withdraw the promotion as necessary due to circumstances beyond its control.
8. The discount is not valid for voucher purchases.
9. These terms and conditions strictly apply.

competitions

WIN A WINTER OUTFIT FOR YOU & A FRIEND COMPETITION

1. Entry is open to residents of the UK only, except Hobbs employees.
2. The competition is open from Saturday 16th December and closes at midnight on Saturday 23rd December.
3. Unless stated otherwise the winner(s) will be drawn at random from all correct entries received within the competition closing.
4. Reasonable efforts will be made to contact the winner(s). The winner must respond to the email confirming they are the winner within 14 days of this confirmation email being sent. If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, Hobbs Ltd reserves the right to offer the prize to the next eligible entrant drawn at random.
5. Following the winner's confirmation by email of their prize eligibility, Hobbs will announce the winner(s) via @hobbslondon's Instagram stories.
6. This is a temporary competition only.
7. The prize is for two Hobbs gift cards to the value of £500 each.
8. The prizes are as stated, exclusive to you and not transferable to another individual.
9. There is no cash alternative.
10. The prizes cannot be exchanged.
11. Hobbs Ltd reserves the right to change the prizes, amend these terms and conditions or withdraw the competition as necessary due to circumstances beyond its control.
12. All prizes will be posted to the winner(s) using Standard Delivery.
13. Hobbs Ltd does not take responsibility for prizes being lost in the post.
14. These terms and conditions strictly apply.

mention me

Referrer & Referee Rewards

Rewards valid online at hobbs.com for purchases in pound sterling only.
Offer excludes gift cards and delivery charges.
There is no cash alternative.
The referrer & referee are both offered a code for 20% off full price products.
In order for the referral to qualify for the reward, the referred friend must be a new customer to Hobbs and over the age of 18 and the referred friend must meet the conditions of their reward.
There is no requirement for the referrer to be an existing Hobbs customer.
In order to share this offer, the referrer must be over the age of 18.
Rewards will be cumulative and so if multiple qualifying referrals are made to Hobbs, multiple rewards will be delivered to the referrer, subject to a limit A Referrer may not earn more than 5 within any 24 hour period or 20 within last 12 months.
Rewards will be delivered to the referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled.
The referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
Rewards will be valid for 3 months from the date earned by the referrer.
Referral rewards cannot be combined with other discount codes in a single order.
Hobbs reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
Hobbs reserves the right to vary any and all elements of this offer at any time without notice.

Please contact our Customer Services team if you would like to discuss this with us or have any questions, comments or suggestions relating to this Policy.

PRIVACY POLICY

To stop receiving postal mailings from Hobbs email privacy@hobbs.co.uk with your name, address, email and postcode.

Date updated: 20/02/2024

Your privacy is important to us

At Hobbs we take your privacy very seriously and are committed to protecting the privacy and security of our customers. We fully appreciate and respect the importance of data protection and online security.

This Privacy Policy (the “Policy”) outlines how your personal information is treated and forms part of our terms and conditions. This Policy explains:

what information we collect when you use the Hobbs website (the “Site”), when you communicate with us, or when you visit one of our stores (as the case may be);
how we use your information;
how we share your information
how long we keep your information and how it is stored;
our approach to sensitive personal information;
what options you have to control your information;
the rights you may have in relation to your personal information; and
how we communicate changes to this Policy.

Please contact our Customer Services team if you would like to discuss this with us or have any questions, comments or suggestions relating to this Policy.

About us

This Site is run by Hobbs Limited (“Hobbs”/”we”/”us"/”our”). Hobbs Limited is the “controller” of the personal information collected through the Site, by phone, email or other communication, with our Customer Services team, or in any Hobbs store. This means that Hobbs decides why and how your personal information is processed. Hobbs is subject to the UK General Data Protection Regulation (the UK GDPR) and the Data Protection Act 2018.

How do we collect information from you?

1. Information we collect when you visit our Site

We will collect personal information that you provide to us when you:

create an account on our Site;
place an order through our Site;
fill in forms on our Site, for example to leave feedback, enter a competition or respond to a survey; or
subscribe to our mailing list.

Any personal information you provide to us in the ways listed above is voluntary. However, if you do not provide this information to us, we may be unable to provide products and services to you or interact or communicate with you effectively.

We will also collect certain information automatically when you visit our Site, in particular:

when you access our Site, we use “cookies” to make it easier for you to use our Site. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies is set out in our Cookie Policy;
we record details of the resources that you access to visit our Site (for example, URL addresses, traffic data etc.); and
we record information about the type of device you have used to visit our Site, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available.

2. Information we collect in our stores

We will collect personal information that you provide to us in our stores when you:

ask us to provide you with a digital receipt;
subscribe to our mailing list; or
enter a competition or respond to a survey.

3. Information we collect when you contact us

We will collect personal information about you when you contact us by telephone, e-mail, online chat function or via social media. We may monitor, record and store such communication with you as needed and, in particular, for training and/or quality purposes.

4. Information we collect if you apply for a job with us

You may be able to apply for a job with us through our Site, in-store or through third party websites such as LinkedIn. The personal information we collect about you may include your name, contact details, employment history, and any information set out in your CV.

How we use your information

Data protection laws require us to have a specific legal reason (also known as a ‘lawful basis’) and purpose to use your personal information.

The ways we use your personal information and the legal reasons which we have for doing so are as follows:

1. For the performance of a contract between you and us:
- to provide you with an account on our Site, if you choose to sign up for one;
- to fulfil any order that you place with us;
- to collect payment from you;
- to administer any competitions you have entered;
- to provide you with a receipt, if you ask us to send this to you electronically; and
- to protect and defend our legal rights and interests.

2. Where we have a legitimate interest in using your personal information:

Processing which you might expect us to need to do in order to run our business, for example
- to contact you with marketing about our products and services, for example (i) by email or text, after we presented you with an option on our Site to opt-out (e.g. using a tick box when placing an order) which you declined to take; (ii) by email, after you asked to receive a digital receipt following a purchase in one of our stores; and/ or (iii) by post. This marketing will relate only to products and services similar to those you are purchasing;
- to deliver tailored adverting (including via social media);
- to tailor and personalise our marketing communications based on your attributes;
- to administer and monitor our Site, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to.
- to record images via CCTV in our stores, for the purpose of protecting our customers, staff and premises (though we note that any data relating to alleged or actual criminal activity captured through the use of our CCTV will be processed for the purposes of detecting or preventing unlawful acts).
Processing which you might expect us to need to do so that we can respond to changing market conditions and the needs of our visitors and customers, for example:
- to analyse any feedback that you provide on our services, and to improve our services; and
Processing which you might expect us to need to do so that we can conduct recruitment activities and staff our business, for example:
- to review and assess any job application that you submit to us.

3. Where you have provided your consent:
- to contact you by post, e-mail or text message or WhatsApp message with marketing communications about our products, services, events and promotions and about our third party partners where you opted-in to receiving these (e.g. by actively ticking a box or by confirming agreement in-store). This includes marketing information that we send to you in our e-mail newsletter to which you have signed up by inserting your e-mail address or that we send on your birthday where you have provided your data of birth for this purpose;
- to contact you by e-mail or text message to refresh your marketing preferences; and
- to use non-essential cookies and similar technologies in the ways described in our Cookie Policy and to collect personal information about you using them.

4. Where the processing is required for us to comply with our legal obligations:
- to comply with a request from you in connection with the exercise of your data protection rights (for example where you have asked us not to contact you for marketing purposes or your subscription has expired, we will keep a record of this on our suppression lists in order to be able to comply with our legal obligations); and
- to keep a record of the data protection rights that you have exercised and which relate to our processing of your personal information.

How we share your information

We share your information with our core service providers and third party platforms as required for our business to function; for example, payment processing, picking, packaging and processing orders, fulfilling deliveries, customer support, fraud detection, credit risk reduction checks, IT systems support, and internal audits. Every external company we work with has a contract with us which clearly sets out our expectations and requirements in handling personal information and obligates them to meet these standards and those contained in the UK GDPR. We will only share the personal information that each company needs in order to perform the specific services we have instructed them to carry out. Examples include:

If you have made an order, your contact details will be passed to delivery couriers.
If you choose to provide feedback on your transaction, we may share your information with Feefo or Qubit, third party feedback sites who will capture your feedback on transactions which we use to enhance our customer service.
Your information may be processed by a third party in order to maintain the functionality of our Site and database.
In the event that you add items to your basket but do not complete a transaction, we will use our partner Bloomreach B.V.’s technology to automatically send you an e-mail to remind you that there are items in your basket.
We operate a refer-a-friend programme to enable our customers to recommend us to their friends and family. Our refer-a-friend programme is operated on our behalf by Mention Me Limited as our data processor. You can find more details of the data Mention Me processes for us in their privacy policy which can be viewed here. You can object to us processing your data in connection with our refer-a-friend programme at any time by contacting us.
Whilst you are a member of our mailing list we may share your information with trusted non-core service providers, such as marketing partners we have carefully selected to deliver incentives to participate in offers, polls, surveys, analysis or research, all of which assist us in enhancing our services. They are not permitted to use your information after you unsubscribe.

We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your e-mail address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your e-mail but still enables linking between your social media presence and our Site. Your personal information will be transmitted to countries outside of the EEA, including the United States. If you would like more information about how your personal information may be transmitted, and the safeguards applied, please contact privacy@hobbs.co.uk. You may have the right to object to your personal information being used in this way (see “Rights you may have” below).

We receive insights from Facebook about the effectiveness of our advertising campaigns which you experience on our Site and social channels. This helps to better target our advertising.

If you make an international online order, Globale UK Limited will fulfil this and complete the delivery. Global-e UK Limited will collect your data from you directly, and your data will then be processed by Global-e UK Limited in accordance with their privacy policy, linked here.

International Transfers

The delivery of products to you may require us to transfer your data outside of the European Economic Area. In such cases we will protect your personal data and ensure that the transfer complies with data protection law, usually by using clauses approved by the European Commission and the relevant UK authorities, i.e. standard contractual clauses.

How long we keep your information

We retain the information you provide for the following periods:

for as long as you are subscribed to receive marketing information and, afterwards, indefinitely in our suppression lists to ensure that you do not receive such information;
for as long as your account is being used and for a period of three years after the date you cease to use your account, after which period we will anonymise the personal information on file by deleting the personal information and allocating a personally unidentifiable unique reference ID and store the remaining information for a period of five years (“Data Retention Period”). After this time it will be permanently deleted from all systems and back-ups. If you wish to set up an account after this period this will be treated as a new account and your transaction history will not be available; and
in the case of any contact you may have with our Customer Care team, for as long as is necessary to provide support-related reports and trend analysis.

Our Data Retention Period has been determined to cover contractual and legal requirements, credit risk, fraud detection and customer service periods, as well as to cover regulatory requirements, and the resolution of disputes or fraud prevention.

How we store your information

Your information may be processed by our staff or by the staff of our suppliers to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to the transfer of your personal information, its storage and processing.

We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

Where we have given you a password (or where you have chosen one) to access certain parts of this Site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

Sensitive personal information

We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.

Rights you may have

You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format and will always have a right at any time to withdraw any consent you have given to us.

In particular, you have the right to object or withdraw your consent (as applicable) to any use we make of your personal information for direct marketing purposes. You have the option to unsubscribe from our e-mails through a link at the bottom of every e-mail we send to you. You have the option to unsubscribe from our text or WhatsApp messages by following the instructions in the text or WhatsApp message or contacting the Customer Services team.

If you want to change the details that you have registered with us, or would like to amend your marketing preferences or unsubscribe altogether, this can be changed in the “My Account” section of our Site or by contacting our Customer Services team.

You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.

Please contact our privacy officer at privacy@hobbs.co.uk if you would like to make a request.

Changes to this Policy

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an e-mail with the update.

Please check this Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

Contact Us

If you have any questions about the Policy and practices of this Site you can contact us at privacy@hobbs.co.uk.