COMPLAINTS POLICY

Complaints Policy

We have full confidence that you’ll be happy with the products and services we provide. However, we appreciate that in some cases, things don’t always go to plan. Here at Hobbs we love to hear your feedback, so should you find any issues with your purchase, or feel that our service could be improved, please contact us so we can put this right.

When you contact us, you will receive an immediate auto-reply confirming receipt of your email, followed by an email from a member of our customer care team within the shortest possible time. For the rare occasions that the issue is not resolved at this stage, you will be referred to a more senior member of staff internally. In all circumstances we aim to have issues resolved within 14 working days.

Our Customer Care Team are here to help